AI-powered customer assistant
Lauren
Keep customers happy around the clock and free up your team for what matters most.
Meet Lauren
Never miss another customer inquiry, even when you're sleeping.
Lauren handles your routine customer questions automatically. She's not another chatbot that frustrates customers. She's your dedicated support specialist who works around the clock.
Your customers get consistent, helpful responses. Your team handles the complex stuff that actually needs human expertise.
Ready to give your customers the support they deserve?
What is so good about Lauren?
24/7 service with no late nights
Your business runs 24/7, so Lauren does too. Set her up once, and she'll field questions while you sleep, travel, or focus on your business.
Stop losing customers before they buy
Lauren turns browsers into buyers by answering product questions instantly. Then tells you exactly what each customer needs before they call.
Focus on what only humans can do
Lauren takes care of routine customer questions automatically. Your staff focuses on growing your business instead.
Superior support for global customers
Lauren lets customer ask questions and receive nuanced answers in 160+ languages. Ensuring you don't miss a customer, because now everyone is catered for.
Satisfied customers everywhere
Lauren is not just available on your website but on your social medias, whatsapp and
Cater to every customer, not just the lucky ones
41% of customers choose live chat over phone support. Give them what they actually want, every time.
Humans when they're most needed
Lauren connects customers to your team when they need human help. Customer satisfaction happens automatically, not by accident.
One price. Every feature.
Assistance. How much support do you need?
How could you use Lauren?
Customer support
Handle denim jacket returns, coffee maker questions, and order tracking without lifting a finger. Lauren resolves support tickets in seconds. Clear answers, happy customers, more time for you.
Global customer support
Laurenspeaks every customer's language, instantly. No more "sorry, English only", it handles inquiries in Spanish, French, Mandarin, and 160+ more languages while you sleep. One Lauren, zero language barriers.
Order queries
"Where's order #45231?" gets instant, accurate answers 24/7. Lauren checks dispatch dates, shares tracking links, and updates customers faster than any human team. Complete transparency, zero wait time.
Seamless upselling
Coffee maker buyers get descaling kit suggestions worth £5 extra revenue per sale. Lauren spots perfect upsell moments and presents offers naturally. More value for customers, more profit for you.
Lead capturing
Turn "tell me about your premium plan" into qualified leads automatically. Lauren captures interest, shares discount codes, and books demos while building your customer list. Every conversation becomes opportunity.
Every touchpoint
From Instagram DMs to website chat, one smart Lauren, every touchpoint. Your customers get consistent, helpful responses whether they message at midnight or during lunch rush. Always on, always helpful.
Lauren's Industry Roles
Education
Being optimised for education means Lauren-AI is fully able to assist any stakeholder 24/7 in 90+ different languages.
Retail & e-commerce
Your very own customer assistant that works around the clock to help upsell, answer FAQs and anything else you can think of.
Hospitality
Help support potential customers and provide a relaxing enjoyable approach to customer support. Lauren can even book, alter and cancel arrangements when asked to by customers.
Wellness
Lauren can make changes to accounts and bookings when asked to by customers. As well as answer FAQs
Why Choose UA&I?
1
Cutting-Edge Tech, Simplified.
Powerful tools that work for you, not the other way around. Real-time support included. No PhD required.
2
Launch by tomorrow. Seriously.
Guided setup, one-click integrations, and zero jargon. Start transforming your business by morning break.
3
Only Pay for What You Use.
Predictable subscriptions or usage-based billing. Scale up, scale down, or cancel. No guilt, no games.
4
Cancel or Change Anytime.
Pivot your plan in seconds. We’re here for your growth, not to trap you in fine print.
5
Support That Matches Your Needs.
Choose DIY guides, hands-on coaching, or a personal concierge. We’re in your corner, never your way.
6
Security You Can Trust.
Enterprise-level security and compliance, so you can focus on business, not breaches.
Our other products
Leo
AI assistants that tackle repetitive tasks, boost efficiency, and never clock out. Free up your time while your business keeps moving, day or night.
Albert
Empower students with 24/7 multilingual support freeing educators to focus on inspiring potential. Trusted, innovative AI that’s always approachable.
Inside UA&I
Our pilot program
To make sure our tools are as good as they can be we have a pilot program. Where our innovators help us shape the future of tech.
Vision & mission
Our vision is of a world where SMEs can use the same tech the big players do. Our mission is to make it happen.
About
Learn about what makes us, us. Who we are. Where we come from. Why we're the right choice for you.
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