AI-powered customer assistant
Lauren
Transform your customer experience (CX) at scale with Lauren.
Meet Lauren
Lauren is a next-generation AI assistant designed to transform customer support.
It’s not a chatbot, it’s a 24/7 customer specialist that handles routine inquiries, captures leads, and provides instant, multilingual support in over 130 languages.
With seamless integration into your existing tools, Lauren ensures consistent, personalised communication while freeing up your human agents for more complex tasks.
What can Lauren do for you?
Complete Routine Enquiries
Often similar enquiries with easily solved problems are the bulk of customer support. Lauren will handle this all for you.
130+ Different Languages
Lauren is a top polyglot, able to serve your customers and anyone else in over 130 languages.
Interact With Customers 24/7
Unlike traditional customer support lines Lauren will answer instantly 24 hours a day, 7 days a week.
Capture Leads with Detail
Potential customers visit your website everyday. Lauren will be there to cater to them immedately, increaseing your conversion rates and satisfaction.
Links to Your Existing Tools
When enquiries require more than just some pointers in the right direction Lauren will handle them with ease, whether that's booking appointments or making alterations.
Consistent Communication
When enquiries require more than just some pointers in the right direction Lauren will handle them with ease, whether that's booking appointments or making alterations.
Automatic Human Transfer
When enquiries require more than just some pointers in the right direction Lauren will handle them with ease, whether that's booking appointments or making alterations.
Personalised Experiances
When enquiries require more than just some pointers in the right direction Lauren will handle them with ease, whether that's booking appointments or making alterations.
Create a seamless experience
Deliver personalised, efficient, and proactive experiences across the channels customers prefer.
With AI-powered self-service, including UA&I's advanced solutions, you can provide natural, intuitive, multilingual experiences that enhance efficiency and reduce costs.
UA&I also enables you to proactively engage customers at scale with relevant information, such as appointment reminders, through their preferred communication channels.
Lauren's Industry Roles
Education
Being optimised for education means Lauren-AI is fully able to assist any stakeholder 24/7 in 90+ different languages.
Retail & e-commerce
Your very own customer assistant that works around the clock to help upsell, answer FAQs and anything else you can think of.
Hospitality
Help support potential customers and provide a relaxing enjoyable approach to customer support. Lauren can even book, alter and cancel arrangements when asked to by customers.
Wellness
Lauren can make changes to accounts and bookings when asked to by customers. As well as answer FAQs
Measure, track, and improve performance
Maximize the potential of your supervisors and managers with AI-driven analytics and optimization tools.
Gain real-time insights and trends from customer interactions, automatically assess agent performance, and deliver personalised coaching to enhance customer satisfaction.
With workforce management features, you can forecast contact volume, assign the right number of agents, and allocate resources effectively to streamline contact center operations.
Our other products
Leo
AI assistants that tackle repetitive tasks, boost efficiency, and never clock out. Free up your time while your business keeps moving, day or night.
Albert
Empower students with 24/7 multilingual support freeing educators to focus on inspiring potential. Trusted, innovative AI that’s always approachable.
Why Choose UA&I?
1
Cutting-Edge Tech, Simplified
Powerful tools that work for you, not the other way around. Real-time support included. No PhD required.
2
Launch in 30 Minutes. Seriously.
Guided setup, one-click integrations, and zero jargon. Start transforming your business by morning break.
3
Only Pay for What You Use
Predictable subscriptions or usage-based billing. Scale up, scale down, or cancel. No guilt, no games.
4
Cancel or Change Anytime
Pivot your plan in seconds. We’re here for your growth, not to trap you in fine print.
5
Support That Matches Your Needs
Choose DIY guides, hands-on coaching, or a personal concierge. We’re in your corner, never your way.
6
Security You Can Trust
Enterprise-level security and compliance, so you can focus on business, not breaches.
Inside UA&I
Our pilot program
To make sure our tools are as good as they can be we have a pilot program. Where our innovators help us shape the future of tech.
Vision & mission
Our vision is of a world where SMEs can use the same tech the big players do. Our mission is to make it happen.
About
Learn about what makes us, us. Who we are. Where we come from. Why we're the right choice for you.
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